Holmdel-based Vonage, a business cloud communications company, announced it has appointed Ken McMahon its new senior vice president of client operations.
McMahon will be responsible for Vonage’s customer experience, including service delivery, account management and customer care worldwide. He will also lead international operations and expansions for the company’s unified communications business.
“Vonage’s dedication to ensuring our customers have a delightful experience at every touch point embodies our core value of putting the customer first. Creating this senior leadership position demonstrates that commitment. We are thrilled to have someone with Ken’s track record of success lead this critical function for Vonage,” Kenny Wyatt, chief revenue officer, said.
McMahon has 20 years of experience in end-to-end customer experience. Prior to Vonage, he was at CenturyLink, where he held a number of senior leadership roles.
“I am thrilled to join Vonage to be a part of a team that is so clearly committed to putting the customer first and that continues to invest in creating a best-in-class experience at every stage of the customer life cycle,” McMahon said. “I look forward to working with the entire Vonage team to drive the ultimate customer journey.”