Flash Global, a Mountain Lakes-based provider of service supply chain solutions, announced Dan Silva has been appointed its new chief customer officer.
Silva will be responsible for developing a customer-centric framework at Flash Global that leverages technologies that support expansion for high-tech OEMs, service providers and startups.
“It’s imperative we continue to establish and evolve standards for visibility, responsiveness and service quality that support our customers’ needs in this 24/7 highly competitive world,” Silva said.
Silva, who has more than 20 years of experience in customer support and warranty service operations, joined Flash Global in March 2016. He most recently was senior vice president customer care.
“We’re spending millions of dollars on technology and infrastructure to create visibility and scalability for our customers. The voice of the customer continues to play an increasingly vital role in the evolution of not only Flash but the industry as a whole,” Silva said. “We listen to their needs and leverage a data-centric support structure to create and implement solutions that enable greater accuracy and speed of service.”