According to a news release, Wainwright joins NJM with an extensive background in communications, marketing and customer experience. She joined TE, a global technology and manufacturing leader, in 2006. In her current role, she leads TE’s Global Channel business, which today generates $2 billion in annual sales around the world. She also created the company’s Customer Experience program, which has resulted in five years of continuous improvement and a 20-point increase in its net promoter score.
“After an extensive search, it became apparent that Joan would be a great fit from an experience, expertise and, perhaps most important, a culture standpoint,” Mitch Livingston, the CEO and president of NJM, said. “Her skillset will be an excellent complement to our existing board members, and her insight will be instrumental as we continue to expand the NJM brand to a more regional audience.”
Brian F. Neuwirth, NJM’s board chairman, agreed.
“She brings with her considerable experience in so many of the attributes and values that matter most to NJM, including customer experience, which we are committed to continuously improving,” he said.
Wainwright earned an MBA from Temple University and a BA in Communications from the University of Delaware. Prior to joining TE Connectivity, Wainwright served as the vice president of public affairs at Merck & Co., and as the deputy commissioner of communications at the U.S. Social Security Administration.
“NJM is nationally recognized for its commitment to the highest levels of customer satisfaction, and I’m honored for the opportunity to serve on its board of directors,” Wainwright said. “It’s especially exciting to join a company with such an invested team of employees, who consistently demonstrate their dedication to policyholders.”
Wainwright is one of four women on the board at NJM.