Mercedes closing Montvale customer care center

By Eric Strauss
Montvale | Apr 25, 2018 at 11:19 am

Mercedes-Benz is shifting customer call center and information technology operations out of Montvale as part of its ongoing transition to its new Georgia headquarters, according to a federal WARN notice. As a result, New Jersey will lose more than 100 jobs due to either transfer or layoff.

The WARN notice indicated that, effective July 2, the call center and IT operations will move to either Atlanta or Jacksonville, Florida, locations. Of 113 workers offered the opportunity to transfer to the sites, 77 accepted the offer and 36 declined and will be leaving the company.

An additional 84 Montvale employees will remain employed but work remotely rather than at the 3 Mercedes Drive location, which will close.

Affected workers include customer care and experience representatives, roadside agents and dealer parts representatives, among others.

Those losing their jobs will receive severance benefits, the notice said.

Mercedes announced its U.S. headquarters move from Montvale to the Atlanta area in 2015, taking more than 1,000 jobs out of state. It held a ceremonial opening of the new site in March.

WARN notices normally cover mass layoffs or facility closings as part of the Worker Adjustment and Retraining Notification Act of 1989.

Eric Strauss | estrauss@roi-nj.com | acerimrat