NICE announces closing of Mattersight acquisition

Hoboken-based NICE, a provider of cloud and on-premise enterprise software solutions, announced Monday it has completed its acquisition of Mattersight Corp.

“We’re excited to welcome Mattersight to NICE. Being a leading cloud analytics company, I am proud to provide our customers with innovative technology that will allow them to deliver the next generation of smart, personalized customer connections,” Barak Eilam, CEO, NICE, said.

The finalization of the deal, NICE said, will enhance behavior analytics and cloud innovation for the company and its clients. It will also further enhance NICE’s inContact CXone, a cloud customer experience platform

“With the completion of the acquisition of Mattersight, and the combined power of Mattersight Predictive Behavioral Routing (PBR) with NICE Nexidia Analytics, NICE is literally redefining the customer experience. Combining intelligent, personality-based call routing with NICE Nexidia’s predictive outcomes-based call routing and making this unique innovation a part of NICE CXone cloud platform is destined to be a significant turning point in the evolution of customer care,” Paul Stockford, chief analyst, Saddletree Research, said.

Financial terms were not disclosed.