Vonage concludes $350M deal for cloud contact center firm

Holmdel-based cloud communications firm Vonage Holdings Corp. has wrapped up its $350 million deal for NewVoiceMedia, a cloud contact center company, it announced this week.

The cash deal for the Conact Center-as-a-Service company, first announced in September, concluded Oct. 31, Vonage said in a news release tied to its quarterly earnings report.

“The need for an integrated communications experience is critical as businesses undergo digital transformation,” Vonage CEO Alan Masarek said in a prepared statement. “Specifically, deep integration between business applications and enterprise communications tools is necessary to improve customer experience and deliver better business outcomes.”

The addition of NewVoiceMedia, which has seven offices in the U.S. and globally, will bolster Vonage’s Unified Communications-as-a-Service and Communications Platform-as-a-Service offerings, enabling the company to provide a fully integrated cloud communications platform.

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