Avaap survey: CIOs say more money should be spent on change management

By Emily Bader
New Jersey | Feb 20, 2020 at 11:00 am

Avaap, an Edison-based technology management and advisory services firm, announced on Thursday results from a survey of CHIME CIO’s on ERP trends in mergers and acquisitions.

The survey found 45% of CIOs said the top challenge when considering a change to their ERP is organizational readiness and managing change (only 18% of organizations have a formal budget dedicated to change management). A majority (82%) of respondents agreed that the higher integration of systems, the more money should be spent for business process review and change management.

Additional results from the survey include:

  • 35% of health systems recently engaged in merger and acquisition activity;
  • The majority of health care organizations are considering an ERP upgrade or replacement in the next 18 months;
  • When considering updating their ERP, most CIOs are looking for operational and process improvements.

“As health care organizations seek to embark on large-scale ERP implementation or upgrade projects, addressing the people side of technology change is critical,” Adam Goldstein, Avaap general manager, health care ERP, said. “Overcoming human resistance to change is often more challenging than the technical aspects of moving to a new ERP system. Organizations that account for the people-based challenges are more likely to produce better project or initiative results and get greater value from technology investments.”

The College of Healthcare Information Management Executives is a professional organization for chief information officers and other senior-level health care IT leaders.

Emily Bader | ebader@roi-nj.com | @emilybader