PSE&G to suspend ‘shutoffs’ through at least end of April because of coronavirus

(Editor’s Note: Gov. Phil Murphy announced later Friday that all gas, electric and water utility shut-off orders have been voluntarily and universally suspended for the time-being.)

Public Service Electric & Gas announced Friday it is temporarily suspending shutoffs of electric or gas service to residential customers for nonpayment in response to the economic hardship some customers may be feeling due to the coronavirus outbreak. The policy is effective immediately.

This policy will be in place through the end of April. PSE&G will evaluate the continued need at that time.

The company explained the policy in a release:

“In the interest of protecting public health, PSE&G recognizes that customers may experience financial difficulty as a result of the outbreak, whether they or a family member fall ill, are required to quarantine or because their income is otherwise affected. We hope to alleviate those customers’ concerns about their electric or gas service during this time.

“As always, our priority is the safety and well-being of our customers, employees and the communities we serve, and our thoughts are with those experiencing difficulty as a result.

PSE&G said New Jersey customers experiencing financial difficulty as a result of issues related to the coronavirus should contact PSE&G via MyAccount ( or by calling 800-357-2262 to enter into a deferred payment arrangement.

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