Michael Fuchs is a principal with Deloitte Consulting LLP with 30 years focused on human capital consulting.
We asked him how automation and new technologies are affecting the workforce.
The irony is that, the more artificial intelligence and other technologies impact how work gets done, the more it puts a premium on skills that are uniquely human. Like with prior technological revolutions, automation focuses on the more transactional activities, freeing up the workforce to focus on essential human skills such as critical thinking, communications, creativity and collaboration. So, rather than the doomsday point of view of robots taking over the world, we take a more positive approach and view this evolution as an opportunity to retool your workforce to enhance the employee and customer experience and drive stronger business outcomes.”