Verizon Business launches BlueJeans Telehealth platform

BlueJeans, a video conferencing platform, works across all devices. ­— BlueJeans

Calling it a simple, smart and trusted way for providers and patients to conduct data-driven virtual care conversations, Verizon Business this week announced BlueJeans Telehealth.

Telehealth, which has exploded in use during the pandemic, is expected to remain as a leading vehicle for care moving forward, studies are showing. In fact, a recent white paper said 81% of health care organizations expect to see a greater investment in telehealth solutions over the next 2-3 years, with 85% of decision-makers identifying “ease of use” as a Top 5 driver in producing good outcomes from telehealth.

Verizon Business CEO Tami Erwin feels BlueJeans Telehealth will serve both needs, saying it gives health care providers and their care teams a new way to securely connect with patients remotely.

“We worked closely with an advisory board of health system clinicians and health care decision-makers to build BlueJeans Telehealth specifically to address the most pressing needs for a virtual-first telehealth offering — from ease of experience to enhanced security,” she said. “(This) launch is just the beginning for Verizon in what we see as the future of telehealth, especially when you consider the innovation that will come from 5G mobility, broadband and cloud capabilities.”

While many hospitals and health clinics quickly adopted video conferencing services during the pandemic for providing patient care, Erwin said BlueJeans Telehealth was designed from the ground up for health care organizations to simplify the virtual join-and-visit experience and offer greater access to care, provide more flexibility for providers and patients, improve safety and extend the reach of services available.

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Erwin said Verizon’s experience working with health care providers during the pandemic was invaluable in informing what matters most in the delivery of world-class virtual care.

Verizon officials said BlueJeans Telehealth delivers an intuitive experience for patients, providers and administrators. Using the device of their choice, patients can easily and quickly meet with their providers through their desktop or mobile browser or the BlueJeans app. BlueJeans with Dolby Voice Audio provides high-quality audio, minimizing disruptions to the visit so patients and providers can communicate important clinical information clearly. Providers and administrators also will benefit from a streamlined experience, as visits are embedded directly within their existing Electronic Health Record workflows.

To simplify administrations and reimbursements, licensing is based on a per-visit model, which allows for straightforward data capture and reporting — an important aspect, considering 59% of survey respondents cited uncertainty about telehealth reimbursement as a top challenge for adoption and utilization moving forward. BlueJeans Telehealth licenses will also be available in a named host format, Verizon officials said.