WorkWave acquires call center software business to boost its offerings

The entrance to WorkWave in Homdel’s Bell Works.

WorkWave, the Holmdel-based software solutions provider, has acquired call center software company Slingshot, it announced Monday.

The deal combines two market leaders in the field service sector, according to a news release, as WorkWave aims to be the only partner to such companies that is able to drive growth in every aspect of their business.

“The need to grow their business — to attract, retain and maximize each customer relationship — is what keeps every field service owner and executive awake at night,” WorkWave CEO David F. Giannetto said in a prepared statement. “Slingshot is not just the market leader at helping its customers grow, it is the only organization of its kind in our industry that has a proven track record of using omnichannel communication software to close more deals for its customers.

“By bringing such an outstanding organization into WorkWave, we will be able to provide unique integrations into our solutions that will increase the unparalleled advantage our customers have over their competition, reinforcing that WorkWave is the premier partner to service organizations.”

Utah-based Slingshot’s offerings are capable of interacting with customers across multiple methods of communication, WorkWave said, from phone and text to email and chatbot.

Financial terms of the deal were not disclosed.