Public Service Electric & Gas has been long recognized for delivering award-winning customer satisfaction. This year, the utility topped itself.
PSE&G became the first large combination utility in East to ever receive the highest customer satisfaction ranking from J.D. Power for both its natural gas and electric customers, it was announced this week.
PSE&G is New Jersey’s largest combination utility, providing electric service for 2.3 million customers and natural gas service for 1.9 million customers.
Kim Hanemann, president and chief operating officer for PSE&G, said the utility is honored to receive the recognition.
“This special distinction from both our electric and natural gas residential customers further demonstrates our customers value our efforts,” she said. “We are extremely proud of all of our employees. Every single PSE&G associate has played a part in helping to receive this distinct honor.”
The J.D. Power 2022 Gas Utility Residential Customer Satisfaction Study examines customer satisfaction across six factors: billing and payment, price, safety and reliability, corporate citizenship, communications and customer care.
The J.D. Power 2022 Electric Utility Residential Customer Satisfaction Study examines customer satisfaction across six factors: billing and payment, price, power quality and reliability, corporate citizenship, communications and customer care.
David Johnson, vice president, customer care, and chief customer officer for PSE&G, said the recognition is a testament to the dedication and hard work of all PSE&G employees, who are living the company’s commitment to creating a customer-centric experience.
“This research has been instrumental in helping our team identify what our customers want from their utility and how we can best put their needs at the center of all we do,” he said.
The J.D. Power 2022 Electric Utility Residential Customer Satisfaction Study compared 17 large utilities in the East, and PSE&G swept all six study factors with first-place rankings in each category. In addition to the No. 1 overall ranking among comparable natural gas and electric utilities in the studies, PSE&G achieved the top spot in the billing and payment category for both studies.