Provident welcomes digital channels director to its IT team

Provident Bank said Scott Hurlbert joined the financial institution as senior vice president and digital channels director with the information technology team. Hurlbert will be based in the bank’s Iselin administrative headquarters.

In his new role, Hurlbert will be responsible for the management of all of the bank’s digital channels, including ATMs, online and mobile banking and the customer contact center, as well as collaborating closely with key internal stakeholders to ensure the bank has a shared and cohesive digital strategy that is integrated and aligned.

“I am thrilled to welcome Scott to our team. He is a leader who understands what digitizing a bank involves, from providing a best-in-class digital experience for customers and enabling digitization of processes to assist our employees,” Ravi Vakacherla, executive vice president, chief digital and innovation officer, said. “His expertise is a welcome addition, as we look to continue enhancing the digital experience for our customers.”

Hurlbert has more than 20 years’ experience in banking technology and digital and mobile delivery channels. Prior to joining Provident, he was senior vice president, digital banking, with People’s United Bank, where he was instrumental in developing and delivering world-class digital experiences to their customers.