CarePoint unveils mental health support program for frontline workers

Jersey City-based CarePoint Health System, a leading nonprofit health care provider, recently announced the launch of MindLine, a mental health support program for frontline workers and first responders designed to address the markedly elevated incidence of mental health symptoms since the start of the COVID-19 pandemic.

The Jersey City Health Department has signed on with CarePoint as a launch partner and will offer the service to city police officers, firefighters, EMTs and other frontline workers free of charge. CarePoint hopes to be able to provide MindLine service to all Hudson County first responders as the program scales.

“I am immensely proud to bring MindLine and the mental health resources it will provide to the first responders and health care professionals in Hudson County who have been on the front lines of the pandemic since it began over three years ago,” CarePoint CEO and President Dr. Achintya Moulick said. “These individuals have dedicated their lives to caring for others, and it is our duty to prioritize their health and well-being as they continue to serve our communities. Partnering with Mayor Steven Fulop and the Jersey City Health Department will allow us to expand our reach and the positive impact we can make, and CarePoint is honored to be part of the effort to support those who selflessly serve others.”

The COVID-19 pandemic has put an enormous strain on the health care system, and those on the front lines have often been forced to bear the brunt of the stressors that come with working in a high-pressure environment.

MindLine is a service that is specifically tailored to the needs of first responders, providing them with the support they need to cope with the challenges they face and is designed to support workers who have been challenged with, not only the hazards of the pandemic, but also the stressors that are native to the health care industry.

It will be a vehicle to combat the frontline worker mental health crisis and burnout and is meant to be a dedicated portal for those in the industry’s well-being; providing anonymous advice, care navigation, general counseling, or simply an ear that understands the challenges they face in today’s world.

Opportunities for telepsychiatry, psychotherapy, primary care and more will also be available with no charge for initial visits and the convenience of anonymous care.

“We work to give our police officers and firefighters the best tools, training and tactics they need to protect themselves and the public, and the MindLine program builds upon those efforts by helping our emergency responders address their overall mental health and wellness. The recent increase in awareness and treatment surrounding mental health is long overdue, especially for our first responders who experience unique stressors at work. So, I’m grateful Jersey City’s finest and bravest will have a safe outlet to get the help they need,” Fulop said.

CarePoint Health said it recognizes the importance of mental health and is committed to providing these essential workers with the resources they need to take care of themselves and is proud to be able to offer this service to the local community and to support those who have given so much to care for others, not only throughout unprecedented times, but every day.