Escalent, a top data analytics and advisory firm, recently recognized Elizabethtown Gas with a “2023 Easiest to do business With” recognition for the fourth year in a row. The recognition is based on Escalent’s Cogent Syndicated 2023 Utility Trusted Brand & Customer Engagement™: Residential study, which surveys 76,100 residential electric, natural gas and combination utility customers of the 141 largest U.S. utility companies.
The “Easiest to do business With” distinction shows that Elizabethtown Gas made it easy for customers to understand their bills, get answers when they had questions and engaged customers with valuable and easy-to-use programs and services. In addition, Escalent recognized Elizabethtown Gas as an “Environmental Champion” for the company’s dedication to environmental stewardship.
“Our customer experience team works diligently to uphold our corporate commitment to exceptional service,” Marissa Travaline, vice president of customer experience for SJI Utilities said. “I’m proud to see these efforts recognized by our customers, and we look forward to further improving their experiences with Elizabethtown Gas.”