Middlesex Water Co. makes new customer service staff appointments

Middlesex Water Co. recently announced staff changes in its Customer Service Department reflecting its ongoing commitment to superior service for its customers across the Middlesex family of companies.

Debra Matthews has been named director of customer service and will be working alongside the current director, Margaret Snead, who recently announced her retirement date during the fourth quarter. Matthews brings over 15 years of water utility experience to her new role with Middlesex.

The company also announced the following department promotions: Jaime Crespo has been promoted to senior billing manager with responsibilities for field staff oversight, meter reading and all billing activities. Meanwhile, Walli McMillan has been promoted to manager of customer service, responsible for call center management and collections.

“Debra, Jaime and Walli all possess excellent leadership skills and utility customer operations expertise,” Bruce O’Connor, senior vice president, treasurer and chief financial officer, said. “They are passionate about customer support and helping customers understand the value of the service we provide. I congratulate them on their new roles and thank Margaret Snead for her many years of dedicated service to our customers.”