Milestone moment: PSE&G installs 1 millionth smart meter

Multi-year program will replace 2.3 million meters in effort to give customers more information, improve efficiency

PSE&G’s efforts to put more real-time information in the hands of its customers reached a key milestone earlier this month when the company installed its millionth smart meter.

The company’s multi-year smart meter program aims to replace 2.3 million existing electric meters with new smart meters at PSE&G residential and commercial customer premises. PSE&G expects to complete the installations by the end of 2024.

The installation is part of a nationwide trend that utilities feel will change the way they are able to interact with their customers.

The smart meters that PSE&G is installing are a key piece of the utility’s Advanced Metering Infrastructure, which links the smart meters to PSE&G system-monitoring and customer applications via a secure communications network. Because smart meters can securely communicate with PSE&G systems, they are far more capable as compared to the standard, non-communicating meters that PSE&G is replacing. Over time, the smart meters will deliver a number of enhanced benefits, including:

· More information for customers about how they use energy;

· Near real-time power-outage detection and the elimination of almost all estimated bills;

· More efficient power restoration following storms by better determining the scope of power outages, pinpointing areas where outages exist, and dispatching repair crews.

“We are very excited to realize this important accomplishment, because it means that we are getting closer to our goal of making smart meters available to all of our electric customers,” Dave Johnson, VP of customer care and chief customer officer, said.

“There are already more than 110 million smart meters installed across the United States, so it’s great news that PSE&G electric customers will soon also have access to the benefits that smart meters provide.”

As smart meter work continues through 2024, installation timing will depend on customers’ geographic location as technicians continue to make their way through PSE&G’s electric service territory.

For the typical customer, smart meter installations are generally quick and easy. Johnson said the impact can be great.

“In addition to the important customer benefits, smart meters are also key to PSE&G’s powering a future where people use less energy, and it’s cleaner, safer and delivered more reliably than ever,” he said.

You can learn more about the installation plan here.