New Jersey Natural Gas recently announced the appointment of Marissa Travaline as vice president, customer service, marketing and energy efficiency, effective immediately.
Travaline will be responsible for overseeing a diverse team of employees and developing, implementing and executing the Wall-based utility’s customer experience strategy, customer service and call center operations, residential and commercial growth objectives and energy-efficiency programs.
“Marissa brings nearly two decades of strong strategic and operational leadership to New Jersey Natural Gas, skills that will serve our customers and our company well as we lead the way to a clean energy future,” Steve Westhoven, CEO and president of New Jersey Natural Gas, said. “As the energy industry continues to evolve, managing the customer experience is more important than ever. I am confident Marissa will be an effective member of our executive team and will drive our customer service, marketing and energy-efficiency priorities.”
Prior to joining NJR, Travaline spent nearly 20 years working in the energy industry. Over the course of her extensive career, she developed in-depth experience in customer operations, customer experience, corporate external relations, investor relations and corporate communications.