Public Service Electric & Gas has been awarded the 2023 ReliabilityOne Award for outstanding reliability performance in the Mid-Atlantic metropolitan service area for the 22nd consecutive year — a pattern of success, for sure.
This year brought an added bonus.
PSE&G also earned the 2023 ReliabilityOne Outstanding Customer Engagement Award for nationally having the best overall customer approach and ongoing strategy to seek innovative methods of involving and proactively engaging customers as it relates to outage reporting and restoration communications.
ReliabilityOne Awards are given annually to the utilities that have achieved outstanding reliability performance and have excelled in delivering the most reliable electric service to their customers.
PSE&G officials said the company has continually improved its electric reliability service by strengthening and upgrading its infrastructure. One major effort continues to be adding more smart devices across the state to bolster resiliency and reliability.
Jack Bridges, vice president, PSE&G electric operations, said the combination of these two national awards reaffirms PSE&G as a leader in delivering best-in-class electric service reliability while also providing a positive customer experience.
“Our customers have evolving energy needs and expectations,” he said. “We work hard every day strengthening and improving our system to provide reliable electric service now and into the future.”
PSE&G officials said the company has been implementing new ways to communicate with its customers during both blue-sky days and major weather events — enabling it to engage directly with customers and convey accurate information in a more timely manner, creating a more positive customer experience.
Dave Johnson, vice president, PSE&G customer care, and chief customer officer, said it’s all part of the mission of the company.
“Listening to our customers is a top priority, so we are thrilled to receive this special customer award and want to recognize everyone on the customer care team and throughout the utility who are deeply committed to improving our customer experience,” he said. “We are using technology to create new ways to engage with our customers by providing real-time access to conduct business with us when and where they want to.”
All utilities operating dense electric delivery networks in North America are eligible for consideration for the ReliabilityOne Award. There are eight metropolitan service regional awards, including Northeast, Mid-Atlantic, Midwest, Plains, Mountains, West, Southeast and Southwest. The selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages.