NJM recognized for service by J.D. Power for sixth year in row

NJM JD power award 2023

NJM Insurance Group has been certified by J.D. Power for providing “An Outstanding Auto Claims Experience” for personal lines customers for the sixth consecutive year – the only insurance company to receive it each year since the certification’s creation.

Eligibility for the J.D. Power Auto Claims Certification Program involves a rigorous independent audit of the claims process, including a survey of recent claimants and an evaluation of an insurer’s performance across all key areas of the claims process. The audit and claims evaluation resulted in NJM satisfying 63 out of 65 evaluation metrics — a 97% success rate, which is well above the minimum requirement of 80%.

CEO Mitch Livingston obviously was pleased.

“Earning this certification for the sixth year in a row tangibly demonstrates our ongoing commitment to service,” he said.

Livingston said NJM has continuously worked to improve its claims experience since it first qualified for the Claims Certification Program in 2018.

In the past year, NJM has introduced an option to text message with adjusters, automated processes for faster resolution of certain types of claims and enhanced its online reporting system for auto and homeowners claims.

In addition to the J.D. Power Auto Claims Certification, NJM is rated Excellent on Trustpilot, based on 11,450 reviews and a TrustScore of 4.7/5 as of September 2023. NJM’s Trustpilot rating is based entirely on customer feedback and is further evidence of the Company’s commitment to claims satisfaction.