Cenlar FSB, a mortgage loan subservicer based in Ewing, on Monday announced that Jay Hackney has been appointed vice president of transfer operations and Allyson Kiesel has been promoted to vice president of issues and enterprise change management.
With two decades in the mortgage industry, Hackney is a seasoned operations manager and strategic leader. In his role as vice president of transfer operations, Hackney will lead a team dedicated to providing top-notch loan boarding experiences for clients and their homeowners.
In his previous roles at Shellpoint Mortgage Servicing and Wells Fargo Home Mortgage, Hackney’s impact was transformative. Serving as vice president at both companies, he not only navigated complex regulatory landscapes, but achieved operational efficiencies and improved key metrics. Hackney is recognized for his motivational leadership style and commitment to team development.
Kiesel, who has been in the financial services industry for more than a decade, is responsible for the issues management process from root cause analysis through remediation and for the management of the change management team, as well as the build of the enterprise change management program.
Kiesel joined Cenlar in 2016 as a risk manager. She is an attorney who has represented clients in foreclosure, real estate-owned and title actions before coming to Cenlar.
Kiesel holds a Juris Doctor from Western Michigan University Law School and a Bachelor of Science in business administration from Drexel University. She is also a certified change practitioner and a licensed attorney in New Jersey and Pennsylvania.
“I want to congratulate both Jay and Allyson. They are both valuable team members with proven track records in their respective fields who are also committed to delivering the very best service to our clients and their homeowners,” Cenlar Chief Administrative Officer Glen Vilim said.