Mortgage industry leader Ingrid Jaschok joins Cenlar as SVP of default operations

Ewing-based mortgage loan subservicer Cenlar FSB on Monday announced that Ingrid Jaschok has been appointed senior vice president of default operations.

“Ingrid is a valuable addition to the team, and I am confident she will deliver the best experience for our clients and their homeowners. A seasoned executive, Ingrid has a proven track record of utilizing innovative approaches and promoting the adoption of new technologies to increase productivity in the loss mitigation process,” Senior Vice President of Loan Operations Bill Moffett said.

In her new role, Jaschok will oversee all business segments within the default servicing portfolio, including early and late-stage default. In addition to those duties, she will develop and implement strategies that ensure goals are achieved while enhancing the homeowner experience and meeting investor, regulatory and compliance guidelines.

Jaschok has more than 25 years of experience in call center operations, loan administration, mortgage loan servicing, loss mitigation, bank and nonbank financial institution management, as well as regulatory and compliance oversight.

Prior to joining Cenlar, Jaschok was senior director and senior vice president of default servicing at Flagstar Bank. She was also senior vice president of vulnerability management at Citibank, where she assisted the team with a startup of vulnerability remediation in the global technology areas. Before Citibank, Jaschok was executive vice president of online auction operations at, where she managed merchandising to transaction servicing processing. Jaschok also held leadership roles at both Freedom Mortgage and Mr. Cooper.

“I look forward to joining the team and further enhancing the homeowner experience. Homeowners are always first and foremost in the front of our minds and we are always here to help them,” Jaschok said. “My overarching goal is to create the best experience for homeowners no matter how they want to interact with us — whether that’s through our self-service options or on the phone.”