Last week, the entire Virtua Health workforce — more than 14,000 people — began a 26-week program focused on personal growth, relationship building and a wholistic appreciation of the human experience.
Leveraging an extensive library of peer-to-peer video “microlearnings” curated by the California-based company Practicing Excellence, Virtua aims to support its staff in finding enhanced meaning in their individual roles and deeper connections to their patients and fellow colleagues.
“Working in health care is demanding and the stakes are inherently high,” Dr. Reg Blaber, executive vice president and chief clinical officer for Virtua Health, said. “We want our staff to have tools and resources that ensure they feel inspired, challenged and enthusiastic about the incredible impact they make each day.”
Virtua Health is the largest health system to implement a systemwide, simultaneous rollout of the Practicing Excellence platform. In 2023, 100% of Virtua’s leaders achieved certification in leading the patent experience and more than 85% of the workforce achieved certification in the introductory patient experience program. This led to Virtua being awarded the Practicing Excellence 2023 Commitment to Caregiver Experience Award.
Now, Virtua staff are accessing advanced content that builds upon their foundational knowledge.
Founded by Dr. Stephen Beeson, Practicing Excellence was originally designed as a tool and resource for physicians. Since that time, its learning modules have expanded to include nursing and other health care professions. Unlike many training modules, the program does not use quizzes or exams; rather, weekly “try this” tasks provide simple instruction for incorporating new behaviors and techniques.
“Most people learn best by doing. The short videos serve as a launching point for action, after which teams can gather and share their experiences implementing the tips during Daily HUGs, our Human Understanding Gatherings,” Chrisie Scott, senior vice president and chief marketing officer for Virtua Health, said. “Our aim is to celebrate self-discovery and the ongoing commitment to be our best and give our best.”
“We are thrilled to partner with Virtua Health on their continuous learning journey. Their progress and outcomes are a direct result of the highly engaged leaders and colleagues thriving to be their best for each other and for the patients Virtua serves,” Beeson said.
In addition to the Virtua-wide offerings, several colleagues have also participated in specialty programs that focus on specific skills, such as leadership and effective communication. In March, Virtua honored its first cohort of Practicing Excellence certified clinician coaches — 18 individuals who completed a six-part series about helping health care providers overcome burnout by cultivating their strengths.
“In my line of work, everyone relies upon one another — which builds lasting relationships,” Dr. Doug Stranges, an emergency room physician who participated in the inaugural clinician coach program, said. “I’m grateful to have new tactics for helping my department work in harmony and achieve our full collective potential.”
A second clinician coach cohort will assemble in May.
