Caregility, Baptist Health expand partnership to enhance patient care

Eatontown-based Caregility together with Baptist Health of Arkansas on Thursday said they were expanding their partnership aimed at enhancing patient care across the health care organization.

With the increase of its usage of Caregility’s telehealth devices, Baptist Health will enhance its care teams to more than 700 bedsides systemwide, doubling the footprint of the health care organization’s inpatient telehealth services. This collaboration underscores both organizations’ commitment to leveraging technology to transform health care delivery and meet the evolving needs of patients and staff.

The enhanced partnership builds upon Baptist Health’s previous success with virtual admissions and discharge programs, currently supported by more than 300 wall-mounted and cart-based Caregility telehealth devices across 11 hospitals. Since partnering on virtual care services with Caregility in 2021, telehealth session volume for Baptist Health has increased from roughly 1,000 virtual visits per quarter to more than 20,000.

As part of this expansion, Baptist Health will deploy Caregility’s new telehealth devices and Caregility Cloud virtual care platform in more than 500 additional patient rooms at the health system’s flagship hospital, Baptist Health Medical Center-Little Rock, as well as Baptist Health Medical Center-North Little Rock and Baptist Health-Fort Smith.

These devices will support the expansion of virtual nursing and the rollout of virtual support staff and virtual providers in the coming months. Additionally, a centralized hub to support virtual nursing and virtual sitters has opened on the Baptist Health Medical Center-Little Rock campus.

“Embracing virtual support as part of our acute care bedside support and quality strategy signifies a pivotal step forward in how we envision the future of health care at Baptist Health,” said Kourtney Matlock, president of Baptist Health Rehabilitation Institute and system post-acute services. “Baptist Health first added virtual care in 2005, and we have continued to advance with the latest technology bringing us to where we are today with our partnership with Caregility. This expansion is more than an initiative; it’s a commitment to providing health equity across our state, setting new standards in patient and provider satisfaction and furthering our mission to be the employer of choice in Arkansas.”

The partnership exponentially increases the eyes and ears able to focus on patients, reducing pressure on bedside staff by redistributing tasks that a virtual nurse or support staff can field. As a result of increased telehealth services in acute care settings, health care systems see significant time savings and improved throughput (the process of moving patients through the hospital system from admission to discharge). Having virtual options at the bedside appeals to patients as well, as evidenced by improved patient satisfaction ratings in early field trials.

“We are at a point where this type of care model is not an option for our health systems, it is the only way they can address staffing issues and remain competitive,” said Caregility President and Chief Operating Officer Mike Brandofino. “This partnership with Baptist Health is a great example of how Caregility can make it easy to deploy intelligent devices and services to enhance patient care through virtual programs.”​