J.D. Power 2024 U.S. Auto Claims Satisfaction Study has named NJM Insurance Group No. 1 in the nation. This recognition is based on feedback from auto insurance claimants from insurance companies throughout the country.
“This recognition demonstrates NJM’s century-long commitment to policyholder service,” Mitch Livingston, NJM president and CEO, said. “We are honored that our policyholders have ranked us number one in the nation in the J.D. Power 2024 Auto Claims Satisfaction Study.”
The operational assessment and audit resulted in NJM satisfying 66 out of 67 evaluation metrics — a 99% success rate.
The study ranked auto insurance claimant satisfaction in the following eight categories which NJM placed first in each and every one:
- Ease of Starting Claim
- Ease of Resolving Claim
- Digital Channels
- People
- Communications
- Trust
- Fairness of Claim Settlement
- Time to Settle Claim.
“NJM has set the standard for claims excellence by taking top marks in all eight Dimensions of the 2024 Auto Claims Satisfaction Survey Study,” Mark Garrett, director, Insurance Intelligence, J.D. Power, said. “The company’s attention to improving the customer experience has resulted in a demonstrable increase in trust and satisfaction among policyholders.”
This is the second auto insurance claims related recognition by J.D. Power this year. In September, NJM was certified for the 7th consecutive year by J.D. Power for providing “An Outstanding Auto Claims Experience.”