Newark-based Public Service Electric & Gas (PSE&G) was recently recognized by J.D. Power as the top utility for residential customer satisfaction in both the electric and gas customer service categories in the East Large Segment for 2024.
This achievement marks the second time PSE&G has earned this prestigious dual recognition for its residential customer satisfaction.
In the Residential Electric study, PSE&G ranked first in the east large segment in every measured category: power quality and reliability, customer care, billing and payment, corporate citizenship, price and communications.
These top rankings reflect PSE&G’s continued investment in infrastructure and innovation, as well as a customer-focused approach to delivering safe, reliable, affordable, and sustainable energy solutions.
PSE&G also secured the top position for residential gas customer satisfaction in the East Large region, excelling in the key areas of reliability, billing, and communications. This achievement underscores the utility’s dedication to providing safe, reliable, and cost-effective natural gas service to its customers.
“These awards from J.D. Power are based on feedback from our residential electric and gas customers and are a testament to our team’s relentless dedication to excellence in serving our customers,” Dave Johnson, PSE&G’s vice president Customer Care and Chief Customer Officer said. “Ranking #1 in both residential electric and gas customer satisfaction reflects the hard work and commitment of every PSE&G employee. We are focused on creating meaningful connections with the people and communities we serve, supporting their energy needs and becoming their trusted energy advisor.”
This latest recognition follows PSE&G’s 2023 win for both Residential and Business Electric Customer Satisfaction and 2022 win for both Residential Gas and Electric Satisfaction in the East Large region, cementing the company’s legacy of industry leadership and a focus on customer satisfaction.
“Sending outage text alerts, emailing infrastructure updates and proactively communicating ways to save money and energy are a few of the ways Utilities demonstrate the value of their utility service to their customers,” Mark Spalinger, director of utility intelligence at J.D. Power said. “Additionally, these communication topics tend to generate increased customer satisfaction.”
