Holmdel-based iCIMS announced that Nikki Grigsby has joined as chief customer officer (CCO) and will lead the company’s customer success, professional services and technical support organizations. Grigsby is an accomplished executive with experience in high-growth technology companies, known for improving the customer experience and delivering client success to global enterprise organizations. She succeeds Diane Fanelli, who is retiring after more than four years of serving as iCIMS’ chief operating officer.
“Our top priority is our customers’ success, and Nikki is a seasoned executive who will be focused exclusively on delivering world-class customer experiences,” Jason Edelboim, CEO at iCIMS said. “Her wealth of HR technology experience and strong commitment to delivering customer success make her the ideal fit for iCIMS, as she will serve as the champion for our thousands of customers around the globe. I also want to extend my deepest gratitude to Diane for her exceptional leadership in shaping our customer and partner community and delivering award-winning customer success and services.”
Prior to iCIMS, Grigsby served as chief operations & HR officer at Syndigo — a leader in optimizing data recording and control — where she led HR and talent strategies, customer success, implementation services, customer support, retail and data and content operations. She previously held senior executive roles at Cision and ADP, leading various functions including client experience, customer success, support, training and implementation operations.
“iCIMS has a strong foundation of customer success and innovation, and I look forward to building on this to empower organizations to find and hire the talent they need to succeed,” Grigsby said. “Working with the talented team and leadership at iCIMS, we will focus on anticipating and meeting the evolving needs of our customers, driving measurable success and delivering exceptional experiences.”
