net2phone, a pioneer and leading provider of intelligent communications-as-a-service for businesses and contact centers, today announced the launch of net2phone Coach AI. This cutting-edge workforce intelligence and coaching platform is designed to revolutionize employee performance productivity through AI-driven insights.
By analyzing real-time communication across multiple channels—including calls, emails, chats, video meetings, and SMS—Coach AI delivers analytics on the interaction, such as response time, sentiment, and tone, automated suggestions on areas for improvement, and overall workforce analytics and productivity monitoring. The platform empowers businesses to optimize employee engagement, enhance customer experiences, improve efficiency, and drive operational success with AI-powered performance tracking and metrics.
“net2phone Coach AI is designed to bridge the gap between human interactions and AI-driven optimization,” said Zali Ritholtz, net2phone’s COO. “This cutting-edge workforce intelligence and coaching platform is unmatched by any other provider and will effortlessly transform workforce optimization and business efficiency with AI-powered intelligence.”
A Smarter Approach to Workforce Optimization
As businesses continue to embrace, but question remote and hybrid work models, Coach AI emerges as a game-changing solution for real-time employee monitoring, performance tracking, and coaching. The platform offers a comprehensive set of tools that enable organizations to:
- Obtain a comprehensive analysis of employee interactions, uncovering key patterns behind top-performing behaviors.
- Offer tailored coaching recommendations, empowering teams to enhance communication effectiveness at every touchpoint.
- Ensure employees receive actionable insights with real-time guidance during calls, meetings, and written exchanges.
- Analyze performance metrics, benchmarking reports, and sentiment analysis, fostering a culture of continuous growth and improvement.
Scalability and Affordability for Businesses of All Sizes
As the leading AI-driven workforce intelligence and coaching platform, Coach AI is an essential tool for businesses striving to enhance productivity and performance. Whether for small businesses or large enterprises, Coach AI offers a scalable and cost-effective solution unmatched in today’s market.
Pricing starting at just $25 per user per month, net2phone Coach AI is an affordable and accessible option, particularly for organizations with remote or hybrid sales, customer success & support teams. By providing AI-driven coaching and automation, the platform enables businesses to sustain and refine their remote workforce model—a necessity that has grown exponentially in recent years.
An Evolution in AI-Powered Business Solutions
“net2phone was a pioneer in the cloud-based communication services space and now is once again a disruptor with the launch of artificial intelligence insights with Coach AI,” says Jonah Fink, president of net2phone. “No other company has the track record, and technology needed to create a product like Coach AI. Now companies and employees struggling with the question of at home work efficacy have a solution,” adds Fink.
The launch of Coach AI builds upon net2phone’s commitment to providing intelligent AI-driven business solutions. Following the introduction of net2phone AI Agent, which offers businesses a scalable and cost-effective approach to autonomously handle everything from sales, support and administrative tasks, Coach AI represents the next evolution in AI-driven workforce intelligence—empowering businesses to maximize both employee performance and customer engagement.
