Quest Diagnostics, a leading provider of diagnostic information services, has announced a strategic collaboration with Google Cloud to enhance data management, streamline operations, and personalize experiences for patients, healthcare providers, and other customers using generative AI (gen AI) technologies.
Under the partnership, Quest, located in Secaucus, will deploy Google Cloud’s AI-powered solutions, including Google Agentspace, an enterprise platform that uses gen AI to integrate company-wide knowledge and automate complex tasks through intelligent agents. This initiative represents one of the first large-scale applications of gen AI by a national laboratory provider, optimizing functions across research & development (R&D), customer engagement, and operations—while maintaining strict data privacy and security measures.
“We are excited about the potential to innovate and personalize the services we bring to our patients, clients, and employees,” said Murali Balakumar, senior vice president and chief information and digital officer, Quest Diagnostics. “Google Cloud provides a best-in-class platform for securely integrating data to generate insights and improve productivity. By leveraging generative AI, we can remove barriers to care, enhance provider-patient interactions, and improve access to quality health care services.”
Quest will utilize Google Cloud’s advanced AI to enhance data integration, security, and analytics, while also exploring AI-driven solutions in key areas such as:
- Patient Engagement: Using gen AI to help patients access and interpret their lab data, providing more personalized health insights.
- Physician Support: Empowering providers with real-time lab insights and clinical data to aid in individualized patient care.
- Operational Efficiency: Automating administrative and workflow processes to improve service delivery and productivity.
“Working with Google Cloud will allow us to create new capabilities for serving patients, health care providers, and other customers,” said Mark S. Clare, vice president and chief data officer, Quest Diagnostics. “Data management is evolving rapidly with AI, and this collaboration will ensure Quest remains at the forefront of responsible, secure, and innovative data use in healthcare.”
The collaboration strengthens Quest’s hybrid cloud strategy, expanding its AI capabilities to improve scalability and efficiency. In 2024 alone, Quest processed more than 200 million test requisitions and managed more than 80 billion data points. All patient data will be safeguarded through Google Cloud’s HIPAA-compliant infrastructure and Quest’s robust security and privacy protocols.
“This partnership marks an important milestone in healthcare innovation,” said Thomas Kurian, CEO, Google Cloud. “By combining Google Cloud’s AI and analytics capabilities with Quest’s vast diagnostic expertise, we’re working to enhance health care access and personalization—bringing a more proactive, data-driven approach to patient care.”
This collaboration builds on Quest’s ongoing investment in AI and automation across its operations, including microbiology and cytology testing, specimen processing, and customer service. The initiative reinforces Quest’s commitment to leveraging cutting-edge technology to improve healthcare quality, efficiency, and accessibility.
