Michael Begala was named general manager of customer service for Casio America, Inc. Casio America markets calculators, keyboards, mobile presentation devices, disc title and label printers, watches, cash registers and other consumer electronic products.
As general manager of customer service, Begala will oversee all aspects of Casio’s customer support organization across the United States, Canada, and Mexico. In his new role, Casio said Begala will “concentrate on enhancing product knowledge, optimizing response strategies, and cultivating a performance-driven culture.”
Begala previously served in leadership roles at Toshiba, RCA/Thomson, Denon, Marantz, Boston Acoustics and Sweetwater Sound. Casio credited Begala with playing a key role in scaling service operations for companies.
“Mike’s extensive background, passion for customer success and proven leadership make him an incredible asset to Casio,” said Takanori Kato, vice president of administration of Casio America.
Casio America, Inc. is the U.S. subsidiary of Casio Computer Co., Ltd., in Tokyo, a manufacturer of consumer electronics and business equipment solutions. Casio America, Inc. was established in 1957.
