NJM Insurance Group (NJM) has ranked No. 1 in the Mid-Atlantic Region in the J.D. Power 2025 U.S. Auto Insurance Study (AIS). NJM’s score of 721 (on a 1,000-point scale) is 65 points higher than the regional average.
The J.D. Power 2025 U.S. Auto Insurance Study measures customer satisfaction based on seven core dimensions: level of trust, price for coverage, people, ease of doing business, product/coverage offerings, problem resolution and digital channels. NJM placed first in the region in each of the seven categories.
“We are honored that J.D. Power has recognized NJM Insurance as the top auto insurer in the Mid-Atlantic region,” said Mitch Livingston, NJM president and CEO. “This award reflects the trust our policyholders place in the service we provide and is a testament to the dedication of our employees, who work to enhance the customer experience every day.”
In 2024, NJM received the J.D. Power Auto Claims Satisfaction trophy. Additionally, NJM has earned the J.D. Power Auto Claims Certification for seven consecutive years.
“Our recognition in the J.D. Power studies is significant because it is based on customer feedback,” said Carol Voorhees, NJM COO. “As we continue to grow, we remain focused on listening to our policyholders and meeting their needs with the same care and attention that have guided us for over a century.”
