Birdzi, a comprehensive customer intelligence and engagement ecosystem in the supermarket industry, announced that Wakefern Food Corp. will implement Birdzi’s customer intelligence platform to better understand shopper needs and enhance promotional outreach.
“From the beginning, Wakefern was impressed by Birdzi’s best-in-class automation and personalization capabilities and the company’s desire for constant innovation,” said Darren Caudill, chief sales officer, Wakefern. “Working with Birdzi enables our supermarket banners to better respond to shopper needs as grocery retail enters an AI-driven era.”
As brands seek ways to leverage AI, focusing on areas that can unlock true value for customers is a priority. In response, Wakefern and Birdzi are working together to enhance and scale the supermarket cooperative’s personalized marketing campaigns.
Supporting banners that include ShopRite, Price Rite Marketplace and The Fresh Grocer, Wakefern will utilize Visper, Birdzi’s AI-driven personalized campaign engine, alongside the company’s advanced shopper analytics and forecasting and planning capabilities.
Pilot campaigns of Birdzi’s customer intelligence platform increased return on investment for Wakefern and provided additional benefits, including:
- Heightened outreach and personalization: Birdzi’s platform enables Wakefern to be more creative and responsive with its personalized campaigns and shopper outreach.
- Sharpened forecasting and planning: Wakefern will leverage data-driven promotional planning to attract new customers and retain shoppers.
- Comprehensive shopper insights: Birdzi’s deep customer analytics tools provide a nuanced understanding of shopper behavior to optimize campaigns.
“Birdzi is proud to earn the trust of the country’s largest retailer-owned cooperative, and we’re excited to work closely with Wakefern to seamlessly integrate analytics, automated shopper engagement and industry-leading personalization tools to revolutionize the shopping experience,” said Shekar Raman, CEO of Birdzi.
“With over 80% of Birdzi customers operating over 100 store locations, the Birdzi platform is mature and equipped to handle the needs of large-scale regional and national retailers.”
