NJ Transit, in an effort to improve navigation and accessibility throughout its system, has added two apps that will assist visually impaired customers and those who communicate using American Sign Language (ASL).
Through a collaboration between NJ Transit and the Transit Tech Lab, customers will have access to GoodMaps at Hoboken Terminal that provides indoor navigation assistance through the facility and Convo at Newark Penn Station customer service and ticket offices that provides American Sign Language interpreting. A QR scan connects them to a live interpreter for seamless communication.
“GoodMaps and Convo are innovative applications that deliver practical solutions that help make our busiest facilities more accessible to all customers,” said NJ Transit President and CEO Kris Kolluri. “Whether it’s navigating a terminal or communicating with staff, these technologies give people more control over their journey.”
NJ Transit Head of IT Innovation Luna Katbah added, “Our collaboration with the Transit Tech Lab shows how innovation and partnership can advance accessibility in public transit. By combining technology and inclusive design, this pilot empowers visually impaired and hard of hearing customers to travel with greater confidence and independence.”
GoodMaps is a navigation platform now available at Hoboken Terminal. GoodMaps empowers all visitors — including the visually impaired or individuals with disabilities — with precise, real-time navigation throughout the terminal, making travel easier and more accessible. The Goodmaps app operates similarly to outdoor GPS systems like Google Maps. However, it specializes in indoor navigation, providing turn-by-turn directions via audio or on-screen text.
Customers can access real-time directions for trains and buses from their mobile device. They can also benefit from features designed for users with low vision and mobility challenges, enhancing independence and comfort.
Convo offers technology for those who use sign language to communicate. Customers can scan a QR code and connect with a live interpreter who can convey the message between the customer and an NJ Transit employee.
The Transit Tech Lab is a program established by agencies in the New York City region to bring private sector innovation to public transit by connecting tech companies with transit agencies to pilot new technologies and solve critical transit challenges.
