American Water, the largest regulated water and wastewater utility company in the U.S., has added payment options on its online customer portal, MyWater, and in person by scanning their bill’s unique barcode at participating stores. Those stores include Walmart, CVS, Family Dollar and other retailers.
Also, the American Water Charitable Foundation, a philanthropic non-profit organization established by American Water and funded by its shareholders, is launching the Keep Communities Flowing Fund to help eligible households pay their utility bills.
“We recognize that some customers may be facing financial challenges and encourage them to review the range of payment assistance programs and options available to support them in managing their utility bill payments,” said Cheryl Norton, executive vice president and chief operating officer, American Water.
The following new payment options are available to customers:
- Online
Pay your bill with Apple Pay, Google Pay, Venmo, PayPal or PayPal Credit via MyWater. Choose a one-time payment or set up Auto Pay. There is a $1.95 fee for credit card transactions in select states.
- In Person
Go to an authorized payment location with your bill and pay at checkout via its unique barcode. Visit the Billing & Payment Info section of our website and select “Pay In Person” to find a location near you.
Additionally, the Charitable Foundation has provided $500,000 in grants to two 501(c)(3) non-profit organizations that will independently exercise control over the grant funds and administer the Keep Communities Flowing Fund to help eligible households pay their utility bills.
The initiative is designed to reduce barriers for families experiencing financial hardship through a streamlined, accessible process. Participants will have the flexibility to choose the utility provider that best meets their needs—water, gas, or electric—offering convenience and choice.
The pilot will roll out in stages across select counties in Pennsylvania and New Jersey to help ensure thoughtful implementation. The pilot program operates independently of American Water’s state assistance programs.
“Through the Keep Communities Flowing Fund, we are committed to reducing barriers and providing critical utility assistance to families in need,” said Carrie Williams, president, American Water Charitable Foundation. “The pilot is designed to support households while shaping scalable solutions for the future.”
