Conduent Inc., a global technology-driven business solutions and services provider, this week announced the opening of an AI Experience Center at its corporate headquarters in Florham Park.
The AI Experience Center is a collaborative space where clients can explore how Conduent’s AI- and GenAI-powered solutions are designed to address their needs and deliver measurable outcomes to improve business process performance, enhance customer satisfaction and drive better financial outcomes.
These solutions are intended for Conduent’s commercial, transportation, and government clients to support their business and their end users, span across customer experience, document processing, pharma and life sciences, payment fraud mitigation, transportation license plate recognition, human capital solutions, and finance, accounting and procurement.
Conduent’s initiative reflects the emergence of AI-powered solutions sought by businesses in New Jersey as the state tries to reclaim its reputation as a hub for innovation. Innovation figured prominently in Gov. Phil Murphy’s final State of the State address Jan. 13.
During his administration, the New Jersey Economic Development Administration launched 12 strategic innovation centers and Murphy’s so-called AI Moonshot, a partnership with Princeton University, Microsoft and Coreweave, that he hopes positions New Jersey at the forefront of innovation.
“For approximately 20 years, Conduent has applied advanced technologies like AI across our businesses to deliver meaningful outcomes that align with our clients’ strategic and financial goals,” said Cliff Skelton, president and CEO of Conduent.
“As we expand our use of GenAI, the AI Experience Center demonstrates to our clients our innovative portfolio and how these solutions enable us to achieve higher levels of value, performance and personalized experience to support their businesses and their customers.”
Conduent, in partnership with Microsoft, has been accelerating innovation across its portfolio leveraging the Azure OpenAI Service. The initial solutions utilizing AI and GenAI developed with Microsoft focused on end-user engagement, health care claims processing and fraud detection.
“At Microsoft, we deeply value our collaboration with Conduent. The launch of the AI Experience Center is a milestone that reflects our shared commitment to innovation and empowering organizations with cutting-edge AI and Generative AI solutions,” said Chad Kammeraad, vice president/general manager Global Strategics Commercial Enterprise at Microsoft. “Together, we are helping commercial, transportation, and government clients unlock new possibilities and deliver transformative outcomes.”
In addition to working with Microsoft, Conduent has been able to accelerate the development of solutions through strategic partnerships with other leading technology companies. With the help of these tech category leaders and their AI and GenAI tools, Conduent solutions have expanded their capabilities, such as recognizing significant savings in the procurement process, helping guide employees through the open enrollment process, and expanding contact center agent expertise and abilities to support and service customers.
