Hackensack Meridian Health, New Jersey’s largest health network, announced a partnership Aug. 18 with CLEAR, the secure identity company whose technology is used at airports, to power a seamless appointment check-in and medical record access platform across Hackensack’s ecosystem.
Hackensack plans to leverage CLEAR’s identity platform, CLEAR1, via its integration with Epic, to enable MyChart Account Creation and Password Reset. Once live, patients will be able to verify their identity with a quick selfie, bypassing traditional paperwork. Additionally, this seamless verification process is expected to be available for patient check-in on kiosks at select Hackensack locations.
“Hackensack Meridian Health is fundamentally changing what it means to be a patient, starting at the front door,” said Robert C. Garrett, chief executive officer of Hackensack Meridian Health. “Our partnership with CLEAR will make the check-in process as simple and secure as CLEAR’s airport experience. This is a powerful example of how we leverage world-class technology to enhance the patient experience, improve access, and truly reimagine healthcare for our communities.”
The partnership is intended to not only streamline digital identity verification but also reinforce a commitment to security and patient trust.
“CLEAR’s mission is to make experiences safer and easier by connecting you to your secure identity,” said Caryn Seidman Becker, CEO of CLEAR. “Our partnership with Hackensack Meridian Health is transforming patient check-in from a friction-filled moment into a seamless, secure experience.”
Hackensack plans to first roll out MyChart Account Creation and Password Reset, enabling patients to create and access their account and health information. Next, John Theurer Cancer Center at Hackensack University Medical Center, expects to launch CLEAR’s Check In experience. Patients will be able to check in for their appointment by snapping a photo at a kiosk. This technology will also be available at Hackensack Meridian Health and Wellness Center in Eatontown, before expanding across the network.
