PSE&G reached a key milestone this month when it installed its 2 millionth smart meter as part of its program aimed at enhancing customer insights and supporting faster outage recovery.
Through this multi-year effort, PSE&G has replaced the existing electric meters with new smart meters for both residential and business customers. “This is a critical milestone on the path to an improved customer experience enabling our customers with even greater access to understanding and managing their energy use,” VP of Customer Care Dave Johnson said.
“There are already more than 110 million smart meters installed across the United States and we’re pleased to support this roll out across our electric service territory. With this key step, consumers have access to data so they can make informed choices and take action that impacts their energy usage.” The smart meters that PSE&G has installed are an element of the utility’s Advanced Metering Infrastructure, which links the smart meters to PSE&G system-monitoring and customer applications. Over time, the smart meters will deliver a number of benefits, including:
- More frequent and detailed status on power
- Increased clarity on bills with the elimination of most estimated bills
- More efficient power restoration following storms, over time being better equipped to determine the scope of power outages, pinpointing areas where outages exist, and more efficiently dispatching repair crews
The MyMeter feature that comes with them is an online portal that provides a user-friendly view of how customers use electricity, and also offers a number of tools and resources to help manage electric use to save energy and money.
With MyMeter, customers can:
- View electric use by time and date intervals – from 15-minutes to monthly
- Create helpful energy-use thresholds and receive usage alert
- Get helpful energy-saving tips and set energy-saving goals
- Complete an online Home Energy Assessment
